Snap 2200 Help Please

jojo69 · 12-08-2008, 05:17 PM

I have a Snap Server 2200, currently with two 160GB drives set in RAID1, but due to the software limits it only shows them as approximately 128GB. I just recently upgraded from an 80GB drive so right now the drives have no data on them.

I have read in other posts that with the correct software/bios versions I could use these drives and even larger to their full potential. I have contacted Seagate, but have not gotten any replies. How do I get the updates so that I can use larger drives and what are the limits of the 2200? Thank you.

Model: 2000 Series
Software: 3.4.790 (US)
Hardware: 2.0.4
Server #: 808xxx
BIOS: 3.4.758

blue68f100 · 12-08-2008, 06:45 PM

Read the FAQ's

Overland Storage now owns the Snap name. I do not know if they are releasing any snapos firmware/software.

jojo69 · 12-08-2008, 09:08 PM

Thank you. I checked their site and did not see any downloads even after I signed in. It appears you have to have a valid service agreement to get any kind of support from them.

blue68f100 · 12-09-2008, 08:46 AM

You use to beable to contact support via email and politely request the older v3 and they would send you a link so you could download it.

jojo69 · 12-09-2008, 10:16 PM

I will give that a try, thank you for your help.

jojo69 · 12-17-2008, 02:01 PM

Here is their reply:

Dear Valued Customer,

Overland provides technical support for a limited time following the
product's date of shipment, During this time period Overland provides
technical support for Snap Servers via telephone and email, free of charge.
Complimentary software support may range from 90 to 180 days depending on
your product.

The information you have submitted indicates that your product is beyond its
complimentary support period.

For further information on your support options, please contact Overland
Customer Service Monday - Friday (except holidays) at one of the numbers
listed below or email OSSquote@overlandstorage.com.

jojo69 · 12-17-2008, 02:05 PM

Since I can not get the software upgrade needed from the vendor. Is there a way to install another operating system on the 2200 so that I can use larger drives with it?

blue68f100 · 12-18-2008, 10:05 AM

No one has done it. Some have found the files searching torrents.

There were a few that talked to the sales dept and asked the question "Why should I pay for support that ie EOL and you no longer support?" The sales gave out the link and access to the latest v4. This has only happened a couple of times.

You could always find a newer one to up date your old one then sell it off.

jojo69 · 12-18-2008, 11:29 PM

Thank you. I was able to find v3.4.805 using th torrents. I appreciate your patience with me. Now for a silly question. I have installed v3.4.805, what do I need to do so that it will see the drives as 160GB, I tried formatting and it still sees them as 128GB.

jojo69 · 12-19-2008, 12:08 AM

Nevermind, I found the command "co de format 10000 /reinit" in a previous post and it worked great. Thank you for all of your help.

12-08-2008, 05:17 PM	#1
jojo69 Cooling Neophyte Join Date: Jul 2007 Location: USA Posts: 9	Snap 2200 Help Please I have a Snap Server 2200, currently with two 160GB drives set in RAID1, but due to the software limits it only shows them as approximately 128GB. I just recently upgraded from an 80GB drive so right now the drives have no data on them. I have read in other posts that with the correct software/bios versions I could use these drives and even larger to their full potential. I have contacted Seagate, but have not gotten any replies. How do I get the updates so that I can use larger drives and what are the limits of the 2200? Thank you. Model: 2000 Series Software: 3.4.790 (US) Hardware: 2.0.4 Server #: 808xxx BIOS: 3.4.758

12-08-2008, 06:45 PM	#2
blue68f100 Thermophile Join Date: Jul 2005 Location: Plano, TX Posts: 3,135	Re: Snap 2200 Help Please Read the FAQ's Overland Storage now owns the Snap name. I do not know if they are releasing any snapos firmware/software. __________________ 1 Snap 4500 - 1.0T (4 x 250gig WD2500SB RE), Raid5, 1 Snap 4500 - 1.6T (4 x 400gig Seagates), Raid5, 1 Snap 4200 - 4.0T (4 x 2gig Seagates), Raid5, Using SATA converts from Andy Link to SnapOS FAQ's http://forums.procooling.com/vbb/showthread.php?t=13820

12-08-2008, 09:08 PM	#3
jojo69 Cooling Neophyte Join Date: Jul 2007 Location: USA Posts: 9	Re: Snap 2200 Help Please Thank you. I checked their site and did not see any downloads even after I signed in. It appears you have to have a valid service agreement to get any kind of support from them.

12-09-2008, 08:46 AM	#4
blue68f100 Thermophile Join Date: Jul 2005 Location: Plano, TX Posts: 3,135	Re: Snap 2200 Help Please You use to beable to contact support via email and politely request the older v3 and they would send you a link so you could download it. __________________ 1 Snap 4500 - 1.0T (4 x 250gig WD2500SB RE), Raid5, 1 Snap 4500 - 1.6T (4 x 400gig Seagates), Raid5, 1 Snap 4200 - 4.0T (4 x 2gig Seagates), Raid5, Using SATA converts from Andy Link to SnapOS FAQ's http://forums.procooling.com/vbb/showthread.php?t=13820

12-09-2008, 10:16 PM	#5
jojo69 Cooling Neophyte Join Date: Jul 2007 Location: USA Posts: 9	Re: Snap 2200 Help Please I will give that a try, thank you for your help.

12-17-2008, 02:01 PM	#6
jojo69 Cooling Neophyte Join Date: Jul 2007 Location: USA Posts: 9	Re: Snap 2200 Help Please Here is their reply: Dear Valued Customer, Overland provides technical support for a limited time following the product's date of shipment, During this time period Overland provides technical support for Snap Servers via telephone and email, free of charge. Complimentary software support may range from 90 to 180 days depending on your product. The information you have submitted indicates that your product is beyond its complimentary support period. For further information on your support options, please contact Overland Customer Service Monday - Friday (except holidays) at one of the numbers listed below or email OSSquote@overlandstorage.com.

12-17-2008, 02:05 PM	#7
jojo69 Cooling Neophyte Join Date: Jul 2007 Location: USA Posts: 9	Re: Snap 2200 Help Please Since I can not get the software upgrade needed from the vendor. Is there a way to install another operating system on the 2200 so that I can use larger drives with it?

12-18-2008, 10:05 AM	#8
blue68f100 Thermophile Join Date: Jul 2005 Location: Plano, TX Posts: 3,135	Re: Snap 2200 Help Please No one has done it. Some have found the files searching torrents. There were a few that talked to the sales dept and asked the question "Why should I pay for support that ie EOL and you no longer support?" The sales gave out the link and access to the latest v4. This has only happened a couple of times. You could always find a newer one to up date your old one then sell it off. __________________ 1 Snap 4500 - 1.0T (4 x 250gig WD2500SB RE), Raid5, 1 Snap 4500 - 1.6T (4 x 400gig Seagates), Raid5, 1 Snap 4200 - 4.0T (4 x 2gig Seagates), Raid5, Using SATA converts from Andy Link to SnapOS FAQ's http://forums.procooling.com/vbb/showthread.php?t=13820

12-18-2008, 11:29 PM	#9
jojo69 Cooling Neophyte Join Date: Jul 2007 Location: USA Posts: 9	Re: Snap 2200 Help Please Thank you. I was able to find v3.4.805 using th torrents. I appreciate your patience with me. Now for a silly question. I have installed v3.4.805, what do I need to do so that it will see the drives as 160GB, I tried formatting and it still sees them as 128GB.

12-19-2008, 12:08 AM	#10
jojo69 Cooling Neophyte Join Date: Jul 2007 Location: USA Posts: 9	Re: Snap 2200 Help Please Nevermind, I found the command "co de format 10000 /reinit" in a previous post and it worked great. Thank you for all of your help.

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