[blue68f100]

Will try to help.

1st. DO NOT CONNECT THE SNAP DRIVES TO ANY PC THAT IS NOT RUNNING FreeBSD. All other OS can do damage if they they mount the Snap Drives, modifies the boot table. This Applys to Linux, FreeBSD is NOT Linux.

The older 2000 stores the OS in flashram. Can be pinged and accessed with no drives installed. Repair is simple as adding a new drive. You will need to know what OS, HW, SN to know what it can use. There are OS restrictions related to HD size.

This can be retrieved by loging in as admin and click on the SnapAppliance Logo, a popup will give you all the info. This Applies to all Snap OS Units.

The 2200 Stores everything on the HD. No HD means NO boot, as you know. Most run the Latest version of the OS.

There is a difference in the software between the 2000 and 2200. The 2000 has extra stuff due to the flashram.

This has not been tried but should work. Install a new HD in the 2000 in the master position, After about 10 minutes, check the status of the disk format. Once completed remove it. Verify the drive is as Master and install it into the 2200, Top. And see if it boots. If it boots you will need to re-install the OS for it to load the specific for the different model. A 4x00 model may work too. A reset may be needed, if so Assist will be needed to do the initial setup.

Otherwise you will need to load a image file to a new drive to recover. And/or do a OS up grade if needed.