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Originally Posted by krazypoloc
Ok well I got a reply back from customer support and they pointed me to a link, which I downloaded.
The file is snap_sys.sup. Now I have no idea what to do with it. Any help would be appreciated.
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What you have is the OS (sup) file. You can not install this on a clean HD. You must have a working drive to upgrade to.
If you have a unit that was purchased new and less than 3 yrs old, it should still be covered under warranty.
The factory uses special software to load bare drives. They do (have) not release this software to end users. This is the reason hackers found a way to work around it by doing a raw copy of the boot tracks. This is how the image files originated.