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1 Perform a full backup of the files stored on the Snap Server.
2 Start Assist.
3 In the Servers list, select the server you want to upgrade. The server you are updating must appear in green, indicating that it has been configured and is running version 2.0 (or later) of the software.
4 Click Advanced, enter an administrator user name and the password you have assigned to the administrator users, and click OK. The Advanced window appears.
5 Click the Upgrade Server tab.
6 Click Browse to locate the Snap Server upgrade (.SUP) file, then double-click the file name to display it in the Upgrade dialog box.
7 Click Apply to start the update process.
Assist displays a status bar that indicates the progress of the update and the percentage complete. The upgrade procedure can take some time, and will restart the server.
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During this process you will be prompted to put the unit in FLUP mode.
Your down to where you need to try a Image file, there is nothing else that can be done at this time. The 1100's in most all cases uses a 2200.bin file, but I have seen early models use the 1000.bin file.