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Unread 04-14-2006, 04:48 PM   #1
rpmurray
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Default Snap 4000 Upgrade

Got my hands on a Snap Server 4000 and have started upgrades on it.

I was able to get it to OS 3.4.805. The reason for this is I've got four 500GB Seagates I want to install in this and I hear this version supports the larger drives.

I've also upgraded the RAM from 64MB to 256MB, which is working OK.

Apparently one of the hard drives was going bad because I kept getting a SMART warning on it during the startups between upgrades. It seems to have given up the ghost because now it's listed as FAILED in the log.

One thing I've noticed with my unit. I keep getting a:

E CPU temperature is excessive; the CPU fan may have failed. Temperature 4/14/2006 3:35:59

message whenever I turn it on. I've checked the heat sink on the CPU and it's sitting tight on the CPU and when I have the cover off I can see the CPU fan running. So far I haven't left it on for more then an hour or so so I don't know if the message reoccurs. Anyone else seen this behaviour? The big fan at the back of the unit is also running.

I'd like to update the OS to 4.0.860 before installing the new drives but I get the message that this is not a valid update for this unit when I try. I remember seeing this with a Dell 705N when I was trying to update it to 3.4.805 and had to change the OEM number. Does anyone know if Adaptec changed the OEM number when you update to an earlier version of 4.0.x? Anyone who's got 4.0.860 running on their 4000 or 4100, if you could let me know what the OEM number is. I'm just wondering if this is the path they took to lock out the update and if I change the number if the update would then work. The file size for the update is about the same as that of 3.4.805 so I can't believe it's just a patch. I think it's the full OS, but that it's got a bit of code that keeps it from installing unless it thinks you've installed an earlier version of 4.0.x.
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Unread 04-14-2006, 05:55 PM   #2
blue68f100
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Default Re: Snap 4000 Upgrade

4.0.860 is a patch.
You will need 4.0.830. Changing the OEM will not correct the install.

You are maxing out the capabilities of the 4000. You may want to use a external probe to check the temperature. Every thing you have added has increased the core temperature. Try running with the cover off and a external fan, to verify. I would also check the voltages too. May need to install fans that moves more cfm. I've seen fans fail after they heat up. And restart when they cooled. That happen to my 2000.

You are the first that I know of to install 500 gig drives. Others did not want to be the first.

Stick with v3 unless you need MS AD support. Nothing for Apple.

Good to know that the SMART technology works on the older system.
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1 Snap 4500 - 1.6T (4 x 400gig Seagates), Raid5,
1 Snap 4200 - 4.0T (4 x 2gig Seagates), Raid5, Using SATA converts from Andy

Link to SnapOS FAQ's http://forums.procooling.com/vbb/showthread.php?t=13820
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Unread 04-14-2006, 09:16 PM   #3
rpmurray
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Default Re: Snap 4000 Upgrade

Actually, I was getting the CPU temperature warnings before I even started the upgrades. The server originally came with 64MB of RAM and four 30GB Quantum Fireball hard drives.

I haven't hooked up the new 500GB Seagate hard drives yet because I wanted to give it a day to see if the CPU temperature warnings continue. So far it's been running for 6 hours and it hasn't shown up in the log again.

During my fiddling with it earlier, I turned it off and on six or seven times and the message only shows in the logs right after it comes on. I wonder if whatever sensor is reporting the problem is just seeing a temp spike when the server first turns on. I thought I'd check here to see if anyone else has seen this before.

The reason I'd like to get 4.0.860 on this server is that we'll be installing AD sometime this Summer (June/July) and I know 3.4.x is not going to work woth that. I've got a 4100 that's in the same boat.
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Unread 04-14-2006, 09:29 PM   #4
rpmurray
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Default Re: Snap 4000 Upgrade

I just realized from reading my first post that I didn't indicate which drive had failed. It was one of the 30GB Quantum Fireballs, in case you thought I meant it was one of the new drives. I haven't installed the new drive yet.

The guy who sold it to me said one of the original drives was going bad and I guess he was right. I was getting some errors in the log when it was trying to rebuild the RAID so I broke them up into single drives and saw that one of them was indeed reporting SMART warnings. Right after I installed the RAM everything was working fine and then drive 1 decided to fail.

By the way, does anyone know which drive is which in a 4000? The 4100 has a nice little map in the case pointing them out, but I can't see anything that tells me which drive is which in the 4000. And that also reminds me, should I use Master/Slave with these drives or Cable Select?
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Unread 04-14-2006, 09:29 PM   #5
blue68f100
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Default Re: Snap 4000 Upgrade

Don't have a 4000 or 4100 to see if its a self test function.

The 4100 will not support capacity >137gig. One user installed 160 due to price and let the extra be wasted, was cheaper than 120gig, plus more capacity.

You are a 3.4.805, will need to move to 4.0.830 then 4.0.860 for MS AD support.
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Link to SnapOS FAQ's http://forums.procooling.com/vbb/showthread.php?t=13820
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Unread 04-14-2006, 09:47 PM   #6
rpmurray
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Default Re: Snap 4000 Upgrade

Yes, I know the 4100 won't go over 137GB per drive. Mine has four Western Digital WD1200JBs in it, and has had them for several years now. That's one of the reasons I wanted to try out the 4000, because I heard it will support larger drives.

I don't want 4.0.860 for the larger drive support, I already have 3.4.805 for that, I just want it so that the 4000 and 4100 will work on the network when AD is installed here.
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Unread 04-14-2006, 09:58 PM   #7
blue68f100
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Default Re: Snap 4000 Upgrade

You will be the first to try out the LARGE DISK (4 x 500gig) in the 4000. Being a software raid it should work.

Would like to know how it turns outs. Many have asked, but were to chicken to try it out.
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1 Snap 4200 - 4.0T (4 x 2gig Seagates), Raid5, Using SATA converts from Andy

Link to SnapOS FAQ's http://forums.procooling.com/vbb/showthread.php?t=13820
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Unread 04-15-2006, 01:30 AM   #8
rosenserg
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Default Re: Snap 4000 Upgrade

I have successfully upgraded my 4000 to OS 4.0.806 and I am currently running 128mb RAM and 4x250GB drives. (Thanks for your help Blue68f100...)

rpmurray, I have some info on drive id's if you still need it.

BTW, I was able to upgrade the OS from 2.3.417 to 4.0.860 following this article:
http://www.snapappliance.com/images/...radeNotes.html

Where and how can I get the OEM #???
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Unread 04-15-2006, 12:06 PM   #9
blue68f100
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Default Re: Snap 4000 Upgrade

Type "bios oem" from debug. it should give current setting. Choices are 1-6 or none.

Link did not work for me.
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1 Snap 4200 - 4.0T (4 x 2gig Seagates), Raid5, Using SATA converts from Andy

Link to SnapOS FAQ's http://forums.procooling.com/vbb/showthread.php?t=13820
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Unread 04-15-2006, 02:48 PM   #10
rpmurray
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Default Re: Snap 4000 Upgrade

rosenserg, yes I could use the information on the drive IDs.

Did you use Seagate drives in your setup? And what did you use for jumper settings?
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Unread 04-15-2006, 03:04 PM   #11
blue68f100
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Default Re: Snap 4000 Upgrade

What platformbytes is your 4000 and 4100 indicating?

use "bios PlatformBytes" from debug

This has caused problems with upgrades in the past. Some times they get reset to null.
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1 Snap 4200 - 4.0T (4 x 2gig Seagates), Raid5, Using SATA converts from Andy

Link to SnapOS FAQ's http://forums.procooling.com/vbb/showthread.php?t=13820
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Unread 04-15-2006, 03:14 PM   #12
rpmurray
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Default Re: Snap 4000 Upgrade

The 4000 is 2.0.1
The 4100 is 2.2.1

I've just started installing the 500GB drives in the 4000. It's taking them a while to format.
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Unread 04-15-2006, 04:25 PM   #13
rpmurray
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Default Re: Snap 4000 Upgrade

I formatted the drives two at a time and they seem to be working well. They show 467,778MB Total, 467,310MB Free on the Disk Status screen. I just have one problem. Anytime I try to connect all four drives up and start the server, it'll start up, the fans will spin, and then after a few seconds it'll shutdown. With three drives it'll stay up, with four it won't.

Right now I'm figuring that when all four drives start up at the same time they're drawing too much power, and the server is shutting down because of it. Guess I'll need to play with it some more.

If anyone has any ideas, don't hesitate to post them.
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Unread 04-15-2006, 05:58 PM   #14
blue68f100
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Default Re: Snap 4000 Upgrade

Some drives have a jumper for delay startup. Some have it where you set via software. Seagates have a lot of options via software.

How much more amps do the 500 pull over the 30 that were in it?
Were the 30s 5400 rpm or 7200rpm?

On my 2000, I found that the connectors were loose, started to discolor. Had to use a pick to tighten the connectors up. But it only had a 50w power supply.

Some users have had problems with a 4 disk array. If you find that it takes forever, > 3 days to build the array you will need to drop back to a 3 disk array / spare.
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1 Snap 4200 - 4.0T (4 x 2gig Seagates), Raid5, Using SATA converts from Andy

Link to SnapOS FAQ's http://forums.procooling.com/vbb/showthread.php?t=13820
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Unread 04-16-2006, 11:39 AM   #15
rpmurray
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Default Re: Snap 4000 Upgrade

Looks like I'm going to need to find a bigger power supply, find some way to stagger the startup of the drives, or find 500GB drives that draw less power on startup.

It seems the Seagate 500GB ST3500641A drives draw about 30 watts apiece on startup, and the power supply is 120 watts. It's looks like there's not much left over for anything else so the server shuts down. Wouldn't be so bad once the drives are running, since they draw less (about 13 watts) once they're running. It's just getting over the hump when they start that keeping things from working.

Anyone have any ideas? I'm not sure what can be done about the power supply, since it's not a standard drop-in unit, but some kludge that Quantum threw together. I know with SCSI drives, I've seen jumpers that can be set to delay startup, but don't see that on these drives or in the docs. I had originally thought of putting Hitachi drives in because they draw less power on startup, but couldn't find anyone selling the ATA version, altough there are plenty of places selling the SATA.
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Unread 04-16-2006, 07:09 PM   #16
blue68f100
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Default Re: Snap 4000 Upgrade

Check out seagate seatools, ther may be an option for delay startup.
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1 Snap 4200 - 4.0T (4 x 2gig Seagates), Raid5, Using SATA converts from Andy

Link to SnapOS FAQ's http://forums.procooling.com/vbb/showthread.php?t=13820
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Unread 04-17-2006, 07:09 PM   #17
rami
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Default Re: Snap 4000 Upgrade

if your testing to see if the powersupply is the problem, why not connect the drives to another running powersupply and power up the snap server after the drives are started?

I have a snap server running that way in one of my racks.
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Unread 04-17-2006, 08:45 PM   #18
rpmurray
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Default Re: Snap 4000 Upgrade

I would try with a second power supply, but don't have one handy at the moment. Should be able to try that later this week.

How do you have your's rigged? Did you just leave the cover off and run the cables in that way?
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Unread 04-28-2006, 02:46 PM   #19
strappingbuck
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Default Re: Snap 4000 Upgrade

The adaptec website is broken and I can't download 4.0.860. I've already installed 4.0.830 for AD support but need the update for the MS patch. Can someone send it since adaptec wants me to pay them $199 to let them know that one of their servers is busted? strappingbuck hotmail com.
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Unread 04-28-2006, 06:14 PM   #20
webboy
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Default Re: Snap 4000 Upgrade

Quote:
Originally Posted by strappingbuck
Can someone send it since adaptec wants me to pay them $199 to let them know that one of their servers is busted? strappingbuck hotmail com.
LMAO

youve got mail

Last edited by blue68f100; 04-29-2006 at 08:08 AM.
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