quantum guardian 4400

[michael_e6]

hi can someone help, we have a quantum guardian 4400, which i think is the same as a snap 4400, which was working fine until we moved location and our network ip changed and as we could not remember the password we thought we can reset the password by removing the bios battery but now the system will not boot up . can someone tell us the process to get the operating system loaded

many thanks
michael

[blue68f100]

Don't have a 4400, but the 4500 Guardian unit should be close.

The battery only cleared the BIOS settings. You should need to go in to the bios and check your settings. Make sure the watchdog is active. If you have a failed drive, it will boot the next one.

Snap defaults to 10.10.10.10 if a DHCP server is not found, and not staitic. Have you tried assist to locate the unit, or Snap Server Manager.

The 4500 has a com port for connecing a terminal. The 4500 is 115k N,8,1. May need to see what the 4400 is. I think it's different....

If you have a spare router , setup it match your old system. Then connect to the admin page and change the IP settings. I have started using DHCP/IP Mapping. This way if moved it will boot. And I can still keep it set on one IP like static.

[Phoenix32]

Strange, I have a 4400 and it should not have caused it to do that. As David already said, it would have cleared the BIOS, but the default settings should have booted and should not have affected DHCP settings either (that is set in the OS, not the BIOS).

Look for it on the LAN with Snap Manager, or check your router (or device used for DHCP) and see what IP it is being assigned. Also as David said, the default is 10.10.10.10 if it does not get an IP assigned.

The COM port settings David mentioned are set in BIOS.

Of course, with no video, all this BIOS stuff is not going to be just a 1,2,3 type deal.


Note for David: The 4400 does not have a Video, PS2 Keyboard, or PS2 Mouse port. It only has the GB ports and USB ports. This makes problems much more difficult to solve (but not impossible). Maybe another unit for me to play with?

[blue68f100]

Does it has a com port like the Dell 715N?

[michael_e6]

hi
thank you for a promt reply,
hi i can access the unit via hyper terminal set to 11500 n 8 1, and i can see the unit boot up , going through the bios picking up all the drives then comes back with "fail to boot from all devices system hang !"

now i have tried the reset button on the back but no joy
pulled all the drives out and tried one disk at a time, no joy

i take it that the os is on the hard drive ???
i have not tried the network access

how do i load the operating system on this ??
or is there something else i can try


there is an option to press F1 to get into bios but it requires a password, does anyone know the default password
the amber led flashes , it must mean something to someone ??


many thanks

[Phoenix32]

Originally Posted by blue68f100

Does it has a com port like the Dell 715N?

Yes, it has the COM port.

[Phoenix32]

Originally Posted by michael_e6

i can see the unit boot up , going through the bios picking up all the drives then comes back with "fail to boot from all devices system hang !"

Not good... This is an indication it did not find the OS. There are a couple other things that might cause this, but without getting into BIOS, impossible to check.

Originally Posted by michael_e6

now i have tried the reset button on the back but no joy
pulled all the drives out and tried one disk at a time, no joy

Nope, not good at all...

Originally Posted by michael_e6

i take it that the os is on the hard drive ???

Yup, the OS is on the Hard Disks.

Originally Posted by michael_e6

i have not tried the network access

I would have to say there is no point in that with no OS loaded.

Originally Posted by michael_e6

how do i load the operating system on this ??
or is there something else i can try

If you have another Guardian OS unit, you can get the OS onto one of the 4400 drives from the other unit.

Originally Posted by michael_e6

there is an option to press F1 to get into bios but it requires a password, does anyone know the default password

This is where it get's weird to me. I do not know the factory default password for the BIOS (maybe someone else does), but it shouldn't matter. When you did the Reset and/or removed the CMOS battery, that should have been cleared. This doesn't add up.

Originally Posted by michael_e6

the amber led flashes , it must mean something to someone ??

Yes, it means the server detected a problem and won't boot, which we already knew. We are right back to the OS not getting loaded.

[blue68f100]

My 4500 had no password on the bios.

You should go into bios and activate the watchdog function. This will force the snap to try all drives for a working drive. Once watchdog is turned on, a timer will start after a boot failure. After 5 min it should reboot off of the next drive. Continuing till all drives have been tested.

If that fails:
During the terminal monitor there should be an option for diaster recovery. This will allow you to reload the OS. This is the GSU file in the 100+meg range. If you have the CD's that came with the unit you should have a copy of what was shipped with it.

[michael_e6]

funny you should ask "if you had another on" , let me explain we have two units and both were working at our old site and since we did not have the password and did not know about the reset button we removed the battery on both, before the battery removal the unit booted up and asked for a login followed by password, and we tried every password in our list, then thought there’s no harm in removing the battery, hindsight , bad move , should have done it on one first, yeh....

From this, all I can come up with is that there must be an option in bios where it says boot from this disk or that and that settings gone to default ?? And I think I can get it to work if I can get into the bios.

There is also another option that comes up at the beginning press <spacebar> to invoke remote bios flash and on pressing that it says upload new bios file using xmodem protocol
have pasted
capture text


Press <SpaceBar> to invoke remote BIOS flash.       Checking NVRAM..   15MB OK   Press F1 to run Setup            (C) American Meg atrends Inc.,  63-0100-009999-0 0101111-062102-A MIBIOS-SN1QB25-Y 2KC-0    AM IBIOS (C)1999 Am erican Megatrend s Inc., Version 07.00.xx  BIOS Date: 06/21 /02 17:13:06 Ver : SN1Q 1B25 ASF 1.0   PentiumIII(tm), 1266MHz  Check System Hea lth OK.  CPU ID:06B1 Patc h ID:001C  Checking NVRAM..   161MB OK   Press F1 to run Setup            (C) American Meg atrends Inc.,  63-0100-009999-0 0101111-062102-A MIBIOS-SN1QB25-Y 2KC-0     264MB OK   271MB OK   278MB OK   285MB OK   292MB OK   299MB OK    312MB OK   319MB OK   326MB OK   333MB OK   340MB OK   347MB OK   354MB OK   361MB OK   368MB OK   375MB OK   382MB OK   389MB OK   396MB OK    409MB OK   416MB OK   423MB OK   430MB OK   437MB OK   444MB OK   451MB OK   458MB OK   465MB OK   472MB OK   479MB OK   486MB OK   493MB OK   500MB OK   512MB OK 512MB OK WAIT...    d. Detecting                       All rights reserved. Detecting  Detecting /  Detecting *  Detecting \  Detecting |  Detecting /  Detecting *  Detecting \  All rights reserved.    D0 Maxtor 4G160J8 LBA 152GB U D0 Maxtor 4G160J8 LBA 152GB Ultra DMA 6 D1 Not Detected D2 Maxtor 4G160J8 LBA 152GB Ultra DMA 6 D3 Not Detected D4 Maxtor 4G160J8 LBA 152GB Ultra DMA 6 D5 Not Detected D6 Maxtor 4G160J8 LBA 152GB Ultra DMA 6 D7 Not Detected IDE BUS Master Enabled    net Boot Agent v2.2.8 Copyright (C) 2000-2002 Broadcom Corporation All rights reserved.       Broadcom NetXtreme Gigabit Ethernet Boot Agent v2.2.8 Copyright (C) 2000-2002 Broadcom Corporation All rights reserved.    net Boot Agent v2.2.8 Copyright (C) 2000-2002 Broadcom Corporation All rights reserved.  Broadcom NetXtreme Gigabit Ethernet Boot Agent v2.2.8 Copyright (C) 2000-2002 Broadcom Corporation All rights reserved.       Adaptec SCSI BIOS v3.10.0 Adaptec SCSI BIOS v3.10.0 (c) 2001 Adaptec, Inc. All Rights Reserved.  *** Press <Ctrl><A> for SCSISelect(TM) Utility! ***   Slot Ch ID LUN Vendor Product Size Sync Bus Slot Ch ID LUN Vendor Product Size Sync Bus ******************************************** ***********************  00 A 0 0   00 A 1 0   00 A 2 0   00 A 3 0   00 A 4 0   00 A 5 0   00 A 6 0   00 A 8 0   00 A 9 0   00 A 10 0   00 A 11 0   00 A 12 0   00 A 13 0   00 A 14 0   00 A 15 0    AM                 ed Power Management : APM,SMI * * SMBIOS Version : 2.3 * ******************************************** ********************************* * PCI Devices: * * PCI Onboard Ethernet,IRQ10 PCI Onboard Ethernet,IRQ9 * * PCI Onboard USB Controller,IRQ10 PCI Bridge Mass Storage Device,IRQ11* * PCI Bridge Mass Storage Device,IRQ5 PCI Bridge SCSI,IRQ11 * ******************************************** *********************************        * System Configuration, AMIBIOS Version 07.00.xx * ******************************************** ********************************* * Main Processor : PentiumIII(tm), 1266MHz * ******************************************** ********************************* * Math Processor : Built-In Base Memory Size : 637KB * * Floppy Drive A: : None Extd Memory Size : 511MB * * Floppy Drive B: : None Serial Port(s) : 3F8,2F8 * * Display Type : Monochrome Parallel Port(s) : 378 * * BIOS Build Date : 06/21/02 PS/2 Mouse : None * * L1/L2 Cache : 512KB,Enabled Power Management : APM,SMI * * SMBIOS Version : 2.3 * ******************************************** ********************************* * PCI Devices: * * PCI Onboard Ethernet,IRQ10 PCI Onboard Ethernet,IRQ9 * * PCI Onboard USB Controller,IRQ10 PCI Bridge Mass Storage Device,IRQ11* * PCI Bridge Mass Storage Device,IRQ5 PCI Bridge SCSI,IRQ11 * ******************************************** *********************************                             Fail to boot from all devices Fail to boot from all devices System hang ! 

[Phoenix32]

Well, I have seen this come up now 5 or so times. This appears to be a BIOS Setting problem (boot devices).

The problem is, getting into the BIOS. It is that damn password they have as a default in the BIOS keeping us out.

With the 4400 getting older now, more and more CMOS batteries are failing in units (or get pulled to be replaced) and poof, the default settings don't work and a once functional unit will now not boot.

This is becoming more and more common, we need to find an answer. WE NEED THAT BIOS PASSWORD!

DOES ANYONE KNOW THE SYSTEM DEFAULT BIOS PASSWORD FOR THE GUARDIAN 4400 SNAP SERVER?

Thank you...

[michael_e6]

the password is 9999

does anyone know the root password , the reason i need this is because i need to run f2check but it wont let me run as admin


thanks

[blue68f100]

It's the same as your admin, unless it's the latest v4.4.049 then I don't know. I think adaptec locked root access out.

[Phoenix32]

Originally Posted by michael_e6

the password is 9999

Yup... That would be it. I would like to know where you got the information, but I will be content with having the PW. Thank you.

Originally Posted by michael_e6

does anyone know the root password , the reason i need this is because i need to run f2check but it wont let me run as admin

Originally Posted by blue68f100

It's the same as your admin, unless it's the latest v4.4.049 then I don't know. I think adaptec locked root access out.

It is also my understanding (but not tested by me), that the root password is the same as the admin password and that root has been locked out (for security reasons of some sort) since version 4.4 (including 4.4.045).