Cant get into a 12000

[JoeShmo]

System seems to boot up, and gets an IP which I can ping...
going to the admin page (http://<snapserver>/config/) it asks for user/password, which I put in, but then I get nothing... I can FTP into the box and see "SHARE3" and "SHARE4". I can change to share4 (no access to share3), but when I go into "
rescued" or "video" I get:
ftp> cd rescued
Connection closed by remote host.
(after sitting for about 30 seconds or so).

trying to get to the normal web page, it just sits there.. the snap server sends an ACK, and tcp keepalive packets, but no actual HTTP content.

any ideas? I believe its running snap os, and not guardian... I'd really like this thing to run something that supports rsync and symbolic links... Linux? BSD? (as I believe the snap os is BSD based).

I've also reset to factory defaults via the front panel menus, and have also tried to boot it without mounting volumes... to no avail...

[blue68f100]

Haven't played with a 12000. The snap os is a modified BSD. If you can get to debug, issue "co de info" and post. This will give us something to start with.

Was any of the drive in Raid 0?
And do you have any idea what OS verison your on? ("info version" from debug)

[sgt.baker]

Try getting the latest version of Snap Assist to see what type of information you can get from the box.

Watching the front LCD, does the unit come up completely? No errors?

If the data on the set isn't important, I'd try different drives in the first one or two slots to see if you can get it to pivot off a different drive. Keep the drive order the way it was, just in case.

[JoeShmo]

It looks like it comes up fine.. "Booting v3.2.667", searches for an IP, gets it, and sits at the normal idle display. 0 events. The system light is giving single blinks, no HD lights are on at all, but they blinked while the system was booting up.

The data on it is not important.
no idea how to get into a debug if I cannot get the web interface to work, and cant login via console.
the drives were setup as two RAID 5 arrays.

Snap Assist tells me:
Software Version: 4.0.860
Hardware Version: 4.0.0
Code Page: 437 (US English)
Discovery: RPC MAN

clicking on web browser ofcorse brings up a webpage, asks for user/pass, which I put in, then has a blank white screen and pretends that its going to load something...

Also, Snap Assist pretends to build a new config, can assign a new IP, but cannot get beyond that. It seems that SnapAssist is trying to utilize the webserver on the snap to send the new config, of course the webserver is whats broken, so the new config cannot happen. Also, it does not seem to want to take a new OS using the OSUPDATE.EXE utility either.
I've tried to update it via holding the middle button, and selecting "Firmware Upgrade", but then the osupdate util does not even find it.

[JoeShmo]

Still nothing.. tried moving drives around, and the same things happen. I removed the first drive, and connected it to ne of my Linux boxes, and it does not see any partitions. I don't have a FreeBSD box handy, so cant try it in that..
I have the snap_sys.sup file which we purchased the last time we upgraded this thing, but theres no way to try to re-apply it, as its always dependant on the web page.
I know the image that was hosted on here some years ago was removed, but is there a how to for getting the sup file onto the drive? maybe a dd from a FreeBSD box, or some other box that can do ufs/ufs2/whatever format these drives are? Should I install FreeBSD somewhere, format this drive, and stick it back in? FWIW, the drives in it are the origional drives that came with the box, Seagate Barracuda ST380021A (80gig). We have all 12 of them. And this is indeed a SnapOS box as opposed to a Guardian.

[blue68f100]

You can not read a Snap OS drive in anything but another Snap. The file system is a highly modified XFS on BSD.

You can read a GuardianOS partition on a unix machine.

I have no experience with a 12000 unit. My guess would be to make sure all fans are working, so the unit is not over heating and locking up. If you have away to check the power supply do so.

On the smaller units you could reload the OS through Assit by putting the unit in flup mode, (5 led blink).

Will this unit boot with out any drives?

[JoeShmo]

I've been down the fan route. The CPU fan was not spinning, or spinning slow. So I put a new fan on it. The two main fans in the back seem to be working nicely. The 4 power supply fans were not working, but I was only able to replace two of those so far.

Booting the unit with no drives, I get:
Loading...
OS v4.0.860
Please wait...
and it sits there past 10 minutes...

If I hold the middle button, and turn on the unit, I get:
Flash update utility
Waiting for update
I am 192.168.1.44
but neither assist or osupdate.exe see it. Also I cannot ping it at this state.

If I remove the last 6 drives, the unit boots up, and is pingable, but the web server still does not work. Assist sees it as un-configured (but has an IP), but cannot apply the config to the unit (as it tries to send via http). (This is the same thing as if all 12 drives are in it. I dont know if every other drive is in the same raid5 set, or if its the first 6 drives in 1 set, and the 2nd 6 drives in the 2nd array.. when the unit is working, its setup as 2 raid 5 arrays).

I've tried putting different (ECC) memory in, no change... I suppose I can try putting in a different CPU, maybe this one is partially cooked? I also don't really have a way to test the power supply. (Its a cage with 2 slide-in power supplies, with edge connectors, I can remove those, and play with them, but since they have an edge connector, rather than a normal set of wires, I cant hook it to anything else).

[blue68f100]

Has this unit worked with the v4 OS. I remember one awhile back that did not. I think the factory uses a hub and a broadcast utility that does not need to know the IP. Do you have a 4x00 model where you can prepare a HD and install in the 15000?

I do not know if Andy (Phoenix32) has worked any with the 15000 (snapos). He is our hardware guy, he may know of a few other things to try..

[Phoenix32]

David, what the hell are you talking about? You lost me. I have a 15000 and the 15000 is a pure 100% top to bottom Pentium 4 class 1U Guardian unit in the 4200/4500 family, not Snap OS. Did I miss something here?

[JoeShmo]

I think he got lost in the 15000 and 12000 translations.. =) I have a 12000 (from 2002, running SnapOS), and some others here have the 15000 (Guardian). I have no idea what BIOS I have, other than the version numbers I posed before. The motherboard does have a small empty socket for something, don't know what tho.

This unit has indeed worked with 4.0.860, as we purchased and installed that version in July, 2005. It worked for about a year, but was flakey.. Sometimes the web interface would not work, but I could still map drives. We were running our own Debian, Fedora, and FreeBSD mirrors on it. Then, I noticed it wasnt allowing connections via NFS anymore (which is how we were writing to it, NFS mount, and running rsync to grab the distros off of one of the mirrors). It got put on my "to do list", and about a year later, after running out of space on another NAS, I'm trying to revive this one.. especially if theres any hope on swapping the 80 gig drives out with 200s, or something. 12 slot chasis units are expensive. I suppose I could just scrap the whole thing, and build another Linux based NAS from the ground up....

And no, I dont have a 4x00, or any other SNAP server...

[blue68f100]

There both big units, even though there running different OS's.

Just caulk this up as a senior moment

[JoeShmo]

Maybe admin69 will chime in eventually.. I've seen a couple of his threads, and it seems one of his units was in the same stage as mine. The solution was in a PM to him, which never made it to a public post, so dont know what happened... something about jumping up through too many upgrades?

As of some other of his threads, he has at least two 12000 units now... Guess I'll toss him a note...

[blue68f100]

If that's the one I'm thinking about Snap-tech did some recovery work and was able to located the cause of the problem. I remember Douglas mentioning so oddity of the unit received. I would pm snap-tch too.

[admin69]

Note received - don't check in here too often. I found that the 4.0.860 OS craps my 12000 out - IIRC, I'm using the .855 or so. Make sure you have plenty of PARITY RAM (I have 512). Try and back rev the OS (yes it can be done - not easily I might add). If you go to v2 something of the OS, step thru a couple v3 levels and then go the the v4 OS.

Not had luck with large drives (even with newer OS). I have tried lots of combinations, believe me. Swapped gdisk wiped drives that were partitioned and formatted in a 4000 and most everything else listed here that takes less time then the wipe / format / swap routine. Got kinda frustrated with the 12000 and set them on the shelf for awhile.... though I might be willing to take another stab at them now... Hard to beat the storage capacity that Adaptec claims (3T) IN A HOT SWAP CHASSIS TO BOOT!

Snaptech can be of some help as well.

Originally Posted by JoeShmo

Maybe admin69 will chime in eventually.. I've seen a couple of his threads, and it seems one of his units was in the same stage as mine. The solution was in a PM to him, which never made it to a public post, so dont know what happened... something about jumping up through too many upgrades?

As of some other of his threads, he has at least two 12000 units now... Guess I'll toss him a note...

[JoeShmo]

I just put in a 512 stick of ECC memory... still no luck getting at it.
I cant remember what version of snapos was on it before, as we purchased the 4.0.860 version in July 2005, I wasnt the one who applied it, but I doubt the old one was saved off of it. I have the origional CD from the snap, not sure what version that is, as its always the same generic name.
We purchased 4.0.860 for $599.00. If you think 4.0.855 would work, would we have to buy that, or do you think the purchase of 4.0.860 would entitle us to .855?

Its kind of moot, since theres no way to apply any version of the image anyway...
I suppose I could try to call someone, but our support ran out a year after the .860 purchase.

[TDJTech]

Does anyone know how to set a Snap Server 12000 back to factory default. I'm a tekie, but newbie when it comes to working on snap NAS, recently acquired a 12000 and 14000 NAS, was able to reset the IP from fixed to boot up using DHCP, where it is accessible on my local network. I cannot get past the screen for entering an admin password. Looking for some answers or at least a clue.

[bitor]

JoeShmo:

If you have 4.0.860 installed on the Snap12000 then you are in trouble. It will not work(webgui and runs very slow) with this version. Don't ask me why and the details. I just know from experience. You are going to have to try and down grade the unit. It's been a while but I believe up to v4.0.854 will work. But that's not your big problem here. You have to find the specific down grade version SnapOS and then upgrade to v4.0.854. If you cannot find the down grade SnapOS version then you might have a very large brick. Here is an example were upgrading was a bad thing.

bitor

Originally Posted by JoeShmo

I just put in a 512 stick of ECC memory... still no luck getting at it.
I cant remember what version of snapos was on it before, as we purchased the 4.0.860 version in July 2005, I wasnt the one who applied it, but I doubt the old one was saved off of it. I have the origional CD from the snap, not sure what version that is, as its always the same generic name.
We purchased 4.0.860 for $599.00. If you think 4.0.855 would work, would we have to buy that, or do you think the purchase of 4.0.860 would entitle us to .855?

Its kind of moot, since theres no way to apply any version of the image anyway...
I suppose I could try to call someone, but our support ran out a year after the .860 purchase.