snap server 550 problem

[bluduk]

hai all,

i'm new in snap server world. i'vea big problem with my snap.

last week my users can't reach all shared folder. when i log on to snap web console, i saw the volume is not mounted. fyi, i use raid 5 and all drive is OK. I can connect to the OSshell, but i can't find the shared folder.

and i face another big problems. when i tried to restart the mechine, a recovery console page viewed that prompt me to repair or reinstall OS Imagewith the same OS version. I try to repair/upgrade the OS and successfull. but when it start again and sart the web console, the recovery console prompt again.

i need to back up all data on that drives. how can i get data on the drives.



please help me....

thanks for your responses..

[blue68f100]

That indicates some major problem with the share. Normally if your using snapshots it would auto repair on boot. Which makes me wonder if you may have had a Hardware failure. Do you have another Guardian OS NAS to transfer the drives too? (if so you will need to disable snapshots and AV to swap drives) When you connect a monitor and keyboard ( or null modem w/terminal) do all drives show up in the bios? It's acting like the share is lost, which could be HW related.

The Guardian OS is Linux Redhat, so you can verify the drives are good in a linux machine. There should be 4-5 partitions, with 1 of them the raid share.

If you have a copy of SpinRite it can check the HD's for media failure. If your unit happen to have Maxtor drives it possiable you have lost multiple drives. I've seen these ( cheap junk ) drives fail 2 with less than a week apart. Just make sure you mark the position if you remove them.

If you have a service contract with Adaptec I would say it's time to call them. The unit ( hardware ) should have had a 3 yr warranty.