Reset a 4500 - or who hid the reset button?

[FortoReibas]

Snap Server 4500. All of the documentation online refers to depressing the reset button while powering on until the system and disk lights flash in unison. My 4400 has a reset button on the back panel, but all I can find on the 4500 is the black power button and the white button behind the bezel. Just for fun, I tried holding down the white button as if was the reset button while powering-on, but all I got was hand cramps. How do I reset it to defaults?
TIA
Brian

[blue68f100]

The best way is through the OS gui. If you trying to return the unit back to a factory fresh OS install with NO data it requires a debug cmd.

From Adaptec's Knowledgebase

The purpose of the reset button to allow the administrator to clear system settings to factory defaults. The button is designed to be pushed while the server is up and running normally. When pushed, the server will go through a shutdown process and restart. See the Administrator Guide to locate the reset button specific to your server model. The behavior of the reset button differs between software versions.

For servers running software version 2.6.050 and below, the reset button will cause the server to reboot in recovery mode. Once the server has successfully into recovery mode (this will be indicated by an alternating green and amber system LED), the administrator may connect to the server via HTTP to choose the settings to reset.

For servers running software version 3.0.099 and higher, the reset button functionality on Guardian OS servers do the following:

Reset TCP/IP settings to DHCP
Reset servername to SNAP

Often the first thing to try in resolving anomalous behavior on a Snap Server is to reset the server to factory defaults.

Resetting the Snap Server to Factory Defaults
The GuardianOS allows you to reset different components of the system.

Caution:
Each reset option requires a reboot of the server. To prevent possible data corruption or loss, make sure all users are disconnected from the Snap Server before proceeding.

Navigate to the Maintenance >> Factory Defaults screen, and select one of the following options, and then click Save.

A) Reset Network Configuration To Factory Defaults returns TCP/IP and other protocol settings to factory defaults.

B) Reset System Settings, Network, and Admin Passwords To Factory Defaults returns the admin and root passwords to the default value, returns TCP/IP and other protocol settings to factory defaults, eliminates all shares to all volumes, and returns settings for server name, date and time, users, groups, quotas, and the activation and configuration of CA eTrust Antivirus to factory default values.
When the server finishes rebooting, the Login dialog box opens. Enter the default admin password of admin, and click OK. The Initial Setup Wizard runs, allowing you to reset the server name, admin password, and IP address.

C) Set Default ACLs For Volume: resets the file and directory ACLs on selected volumes to reset the Everyone group to full control. Essentially, all users will be able to access all directories and files after the reset (within the confines of share access settings).

And Andy's favorite, you MUST HAVE THE OS GSU FILE.

Steps to perform a FRESH INSTALL on the Snap Server.

NOTE:
This will destroy all data and server settings on the Snap server.
At the DEBUG CONSOLE window (http://YourSnapServerName/admin/debug.cgi)
Enter the following command in the text field:

touch /nopivot

Press return

It will return a line

Reboot the snap server (Maintenance>Shutdown or Reboot)

Upon Reboot, the server will come up to Recovery Console in your web browser.
Recovery Console is indicated by the System LED alternating between amber and green.

At the RECOVERY CONSOLE screen, browse to your OS image (Recommended that this file be local on your workstation).
Select \"FRESH INSTALL\".

Note:
The whole operation may take 10 minutes or more. Please be patient.

[FortoReibas]

Ok, so is the white button the reset button? I can try the reset button trick with the white button again if I need to.

[blue68f100]

The white button is the reset. Black is the power.

What are you tying to do with the reset? In order for it to work the snap must be up a running.

[FortoReibas]

I'm trying to reset its IP address and admin password. As mentioned in the wiki on this site:

Resetting the Snap Server to its factory default settings does not change the existing disk configuration or erase any data stored on your disks. However, clearing all of the system settings will remove the File/Folder Security and Quotas.

To reset the server settings:

1 Turn the Snap Server off (as described on page 7) and wait for all of the lights to turn off.

2 Press and hold down the Reset button. While you are still pressing Reset, turn the Snap Server back on; wait until both the System and Disk lights start flashing in sync. (To press the Reset button, push a pencil point or similar object into the reset button.)

3 Release the Reset button.

4 To select the settings you want to clear and reset, briefly press the Reset button:

Once to clear the server's IP address.
Twice to clear the Administrator password.
Three times to clear the server's network settings.
Four times to clear all system settings.
Five times to set into FLUP Mode (to broadcast upgrades using snapup32.exe)
Six times to boot, but not mount hard disks (not possible on 1x00)
5 Watch the Disk light and verify that the number of times it flashes corresponds to the number of times you pressed the Reset button. For example, if you pressed Reset three times to clear the network settings, the Disk light should flash three times repeatedly to confirm the reset. If the number of flashes exceeds the number you intended, repeat steps 4 and 5 of this procedure.

6 When the light confirms the level of reset you intended, press and hold down the Reset button until both the System and Disk lights turn off, and then release the Reset button. The server then restarts, and resets the settings you cleared to the factory defaults.

[blue68f100]

The instruction you have there are for SnapOS units NOT the Guardian OS unit like the 4500. My post #2 covers the 4500.

If the second nic port is not being used or settings changed it should be DHCP. If not DHCP server found it will default to 10.10.10.10

[FortoReibas]

I tried the "push the reboot button after it's fully up" approach, and that reset it to DHCP. Then, I got into the HTTP interface and did a complete reset to factory default, which left the admin account with password "admin".

[Phoenix32]

Originally Posted by FortoReibas

Ok, so is the white button the reset button? I can try the reset button trick with the white button again if I need to.

Yes, and it only works when you are up into the OS...

[FortoReibas]

That's right. Thankfully --and I mean a BIG thankfully -- the admin password was something I could guess. Otherwise, I'd still be at square one -- trying to reset the IP and admin password, which still hasn't really been addressed for GuardianOS units if you can't get into the HTTP interface due to not knowing the password.

Right now, it's like a chicken-or-the-egg question.

[blue68f100]

OK,

You know the IP address of the server, DHCP or static?
You have the admin PW. and can connect to the server.

If you have an OS file corruption and the gui does not work. Use a terminal to gain access, via a null modem cable to com1. This is kind of a diaster recovery process which will allow you to reset some functions and force the unit into recovery mode. From there you should have the options to reset most any thing and re-instsall the os. Plus you can do a clean install with the OS if you have the gsu file.

[FortoReibas]

I'm glad I don't have to do that. It's a moot point, anyhow, since I only have whatever software came in the units when they were new.

[blue68f100]

Snap Appliance supplied a OS CD with all new units. But if the OS has been upgrade you would need the updated gsu. And the SnapOS does not allow you to backup on OS versions.

[FortoReibas]

It's possible the CD is around somewhere in a drawer or a file folder. I can start looking if that is what it would take.